FREQUENTLY ASKED QUESTIONS

FAQ – Free Shipping

At Chaka Kicks, we want to make your shopping experience as smooth as possible. Here are some common questions about our Free Shipping policy:

1. Do you offer free shipping?

Yes! We proudly offer free shipping on all orders. No hidden fees—just great kicks delivered straight to your door.

2. How long does shipping take?

Shipping typically takes 2 to 4 weeks, depending on your location. In rare cases, delays may occur due to weather conditions, customs processing, or carrier issues. If your order is delayed, we will update you as soon as possible.

3. Do I need a promo code for free shipping?

Nope! Free shipping is automatically applied to all orders—no promo code needed.

4. Which countries do you offer free shipping to?

We currently offer free shipping worldwide, but please note that international orders may be subject to customs processing times.

5. Will I get tracking information for my order?

Yes! Once your order has been shipped, you will receive an email with tracking details so you can follow your package every step of the way.

6. What if my package is delayed?

If your order is taking longer than expected, don’t worry—we’ve got you covered! We will send updates on any delays and ensure your kicks arrive as soon as possible.

7. What if my package is lost or damaged?

Shipping damage is extremely rare, but if your package arrives damaged or goes missing, please contact us at chakakicks@gmail.com, and we will assist you in resolving the issue.

8. Can I upgrade my shipping for faster delivery?

We do offer a express shipping At a cost of 10.75, in which your package will arrive between 7-12 days.

9. How can I contact you for more shipping questions?

If you have any other questions, feel free to reach out to us:
📩 Email: chakakicks@gmail.com
📱 Instagram: @chakakicks

Thank you for shopping with Chaka Kicks—we appreciate your support!